All returns must be sent back within 14 days of receiving your item and must be in the same condition sent. Customers are responsible for the postage of returning the item. We do request that items are sent back unopened with unbroken seals when possible. Please make sure you are buying the correct item as we cannot re-sell any items that have been used/fitted.
Please note, for some items that are sent back as faulty it is mandatory for us to return the item back to the manufacturer for a credit. In these instances an immediate refund is not possible until the manufacturer has checked the item for a fault. We appreciate your patience with this.
We, as standard, offer a 14 day warranty meaning any faulty items will be gladly replaced by ourselves. After the 14 days the responsibility lies with the manufacturer of your item. All the items we sell come with a minimum of a 1 year guarantee. If you would like contact information of the manufacturer to discuss a faulty item we are able to provide this information to you, you can either contact us via firstname.lastname@example.org or 0114 256 0444.
We do advise that returns are sent to us with tracking information to prevent a lost post situation. If there is then an issue with the shipping it is a lot easier to resolve with the postal service.
PDQ Spares LTD
Unit 28 Jessops Riverside,
800 Brightside Lane,